And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? We havent heard another word from him, nor do I want to. Snorkeling, kite surfing and other aquatic activities. Thanks for all your help Omar! Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. VIEW RATES All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. Xcaret tour is a rippoff. We had been sitting outside since 4:20!!! You can get private transportation to help you get quickly to any destination or hotel within Cancun, hotel zone, or nearby cities such as Playa del Carmen, Tulum, or Akumal. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. Immediately, I went back to his office, but he was gone. Tulum Private Transportation From-To Cancun Airport. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. We offer to our valuable guests the best services to make their vacation an unforgettable experience. I am very grateful for the assistance of BD Experience on our recent trip to Playa Del Carmen. Water Activities 0. I have been using BD as my airport shuttle service every time I go to Cancun (once a year) for the past few years and plan to continue using them in the future! Private Transfers 0. Not sure? Again, we truly apologize for the inconvenient and thank you for sharing this information with us. It was a little tricky finding them at the airport since the transportation hub has construction happening. Your adventure begins with a visit to Cancun, one of the main tourist destinations worldwide. Thanks! more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. 45-90 minutes. Transfers again had been paid through Costco. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! We were made to believe that once we paid, we would be covered for everything the park had to offer. Thank you very much for contacting us. Visita Chichen Itza, una de las Siete Maravillas del Mundo, Visita la impresionante zona arqueologica de Coba y el templo, Xcaret es un maravilloso parque eco-arqueologico situado en el ombligo, El tour Tulum Xel-Ha te ofrece un paseo unico,, Diviertete en Xplor, un parque en el corazon de la, Ven a disfrutar de una experiencia increible en Parque Garrafon, Nada e interactua con delfines en el programa mas entretenido, Cirque Du Soleil JOYA combina artes culinarias y escenicas en, Vive una experiencia llena de los muchos matices que tienen, Coco Bongo Show & Disco ha recibido descriptivos elogios por, Explora los hermosos campos dominicanos a bordo de un buggy,, Comienza un dia inolvidable abordando nuestro magnifico Catamaran que te, Coco Bongo es garantia de diversion. Best Day Travel Customer Service Department I sent out 2 emails requesting a change in pickup time to 0600. I want to confirm a transfer booked through American Airlines. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . Terrible. Thank Blank_Screen_Name . Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. Dear Guest: We took a taxi from the hotel to the airport. I have called, and the phone numbers do not work. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. I do not recommend this Tulum Xel ha package. Cancun, Quintana Roo, Mexico. We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. Fish therapy, zip bike and more more more are extra paid!! I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. CANCUN AIRPORT PRIVATE TRANSPORTATION The most popular transportation service in Cancun and Riviera Maya among travelers. What time will pick up be. . We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . In cash. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. Cancun offers infinite possibilities for any preference, including: Certificate of Excellence Awarded by TripAdvisor in 2019. 5 Pax. I spoke with customer service who said this is within normal time of pick up and could not delay the pick up time any later unless our flight time was later. Departure from Cancun Call us on +966125108055 Timing 10am to 7pm Let Us Call You WhatsApp Book Appointments with Branches About Destination Mexico is a country between the U.S. and Central America that's known for its Pacific and Gulf of Mexico beaches and its diverse landscape of mountains, deserts and jungles. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. 26 2018 90- - -v: . I was finally able to find a working number through Costco Travel. how to we confirm our pickup. We have a fleet of modern vehicles for passenger transfers. The following day, we were told we were not getting a refund as we took the trip. We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. Do you have an email to contact BD Experience Cancun? Awful service, BD Experience (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Adults Only and Adult Friendly Hotels in Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours. We found our way to the BD Experience section and checked in. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. Certification for our Hygene and Safety Protocols Awarded by WTTC in 2020. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Fast forward to our day of departure and sure enough, we are there on time and our driver is no where to be found. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! , , Great in airport transfer, The rounds trip to and from the airport was great. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. LIES LIES LIES. Versace Yellow Diamond 50ml in Cancun duty free airport shops. Thanks! I couldn't believe how low and unprofessional he was. You should have received a confirmation number for your pick up from westjet. Transportation to Hyatt Zilara Cancun . Disgusting. But we have to stand in line for ferry for 2 hours. We have the most horrible experience this morning with BD experience. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. Shop online and collect your shopping at the airport . He convinced me to give them another try. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Thanks! They treat you like you are nobody. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Dear guest, May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. Contact page of BD doesnt work, more than 10 emails sent. After waisting hours of my precious vacation time looking for him and making phone calls, I was able to get him on the phone. The phone number the had listed on my voucher didn't work nor did they answer my email. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. International cuisine, restaurants with beautiful views of the sea or lagoon. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Again, we appreciate your valuable feedback which help us to improve. BD Experience 8,893 Reviews #102 of 581 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from HK$1,088.64 per adult When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. Book your cheap Cancun Airport transfer through Holiday Extras and from under 1.76, with FREE cancellations up to 3 days before departure. World-class shopping centers with well-known brands. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! You should contact your travel agent for pickup time. They said we missed it. We have a fleet of modern vehicles for passenger transfers. This guy is not trustworthy. So we opted to take a cab. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. You should contact your travel agent for pickup time. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. By BD Experience. So we ask some people they said go around the corner to BD experience. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Drinks included in each travel. Starting From $30.00 USD I have emailed customer service with no response. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. We did a zipline tour and a snorkel - catamaran trip. Omar was FANTASTIC! I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Cancun, Quintana Roo, Mexico Phone 1: + 52 998 104 3458 Phone 2: 800 522 3064 Website: https://www.bestday.com/ Do I need to print my ticket? We love the sit back and relax ride! We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. This is the hardest company to contact. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. My trip was booked AND payed 2 times due to a failure of the system. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! In this case, we investigated with our staff what had happened and we were informed of the following points: I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. It showed on the email that our pick up time was changed. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. . Compare Products ; English en. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. De cancun a playa del carmen, es raza pequea denteo de su maleta. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 103 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from C$248.52 per group Reserve Over 1,000,000 pictures Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. 5 Suitcase Price per vehicle Details This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Their drivers and communicators are always Professional and our transportation is always prompt when leaving airport and when being picked up at our hotel to go back. Horrible experience! The price was $99/each, $64 of which was to be paid to BD at the time of booking. Zero customer service. Dear guest, Menu</b> options in all restaurants for . The kids loved the tours! No reaction of BD. With 0 respect. customerservicecun@bestday.com. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation. You can cancel this booking up to 24 hours in advance for a full refund. Bonampak Mza 2. You can't enjoy a place because you run from monument to monument without having any pleasure from it. We got there, and no one was there to retrieve us. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. We have used BD the last 3 years. Customer Service Department, Dear Guest: I want to confirm a transfer booked through American Airlines. Tripadvisor performs checks on reviews. Helicopter Tours 0. . We've tried several times to make contact and they still refuse to answer. Unfortunately for their return, the company failed to pick them up. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. Respectfully: Balloon Tours 0. BD Experience: Transfers and Tours - See 8,718 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. But the tour we took with them was misleading. I do not recommend this Tulum Xel ha package. Hilde Bec. Dear Guest: They were told that the cost also included transportation to and from the location, lunch at one of the 3 restaurants, and a scuba rental. That was another joke. The perfect time to try to scam someone. We commented that "it looks like a yacht" and were excited for our trip. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. Transfers back to the airport were another issue. Great, fast service every time I have used them. Dear Mr. Williford Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. 10. Lote 7 SM. He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. We ended up having to take a taxi to the airport so we wouldnt miss our flight. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! I feel they are dishonest. Shame on you Bd, what a bad organisation !!!! . Thank you very much for contacting us. Amazing time in Tulum ! Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. With more than 10 years of experience and recognition, that offers high-quality Cancun Airport Transfers services. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! 1203 From $12.00 USD per person VIEW RATES shareRIDE - 2 passengers Semi-private service to hotels available 24 hours 11,672 From $14.00 USD per vehicle. Cancun. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest!! Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. Wasn't expecting such an outstanding service. Fish therapy, zip bike and more more more are extra paid!! Thanks! BD Experience, Flight changed to 6:50 on Thursday Jan 5. Finally, the whole ride took 30 min, no traffic on the way. I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. I am not sure how it is still legal for this company to operate. (Available only in Cancun and the Riviera Maya). All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. The representative that day was Alex Perez. Shared Transfers 0. We had no issues with transportation. Not sure? This review is the . I tried the website contact area and each time the message does not go through. Be warned, dont use this company!!!! When we went to Xcaret the tour guide inform us that we would have to pay additionally for most of the "extra" activities once we arrived. Horrible experience. Cancun consists of a medium-sized coastal city and a long, thin island connected to the mainland through bridges at its north and south ends. It will be our pleasure to serve you. I just want my refund for what I was overcharged. atencion.clientes@dufry.com . Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. Private Transfers 0. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. My confirmation came from Costco who made my reservations. Over 1,000,000 pictures We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. !, Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Our pickups arrived at the resort on time. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Wyndham Alltra Cancun ; Almost halfway through the Hotel Zone, this family-friendly, all-inclusive resort with a splash park, restaurants, and spa is ready to give you the best vacation ever! Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. Thank you Hugo! We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. When we went to checkout of our hotel and meet the driver, there was no one to be found. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Worst excursion company ever, DONT USE!!! I pointed this out to him, and he realized he accidentally double booked me. Day 1 Arrival to Cancun. Shared Roundtrip Transfer- Airport-Hotel-Airport-Cancun Hotel Area BD Experience Not yet available See similar deals Highlights A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day. We were not happy. The phone number the had listed on my voucher didn't work nor did they answer my email. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Dont use them. Datos. Cancun, Quintana Roo, Mexico. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. He was very understanding. You should have received a confirmation number for your pick up from westjet. 7 Suitcase Price per vehicle Details From 24 USD LUXURY SERVICE Max. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Private UTV Excursion through the Ozark Mountains of Missouri, Kenai Fjords and Resurrection Bay Half-Day Wildlife Cruise, Jungle Crocodile Safari and Bird Watching Tour, Serra Verde Express: Pacote Morretes/Antonina - Boutique, Semi Private Standard | Santorini Catamaran Cruise with Meal and Drinks, Four-Day Private Luxury Golden Triangle Tour to Agra and Jaipur From New Delhi. Lie #1. Do you have an email to contact BD Experience Cancun? Mexico, Yucatn Peninsula, Tulum Ver Mapa Reservado nas ltimas 10 horas. Vacation package from westjet of 62 ) decided to book a PRIVATE catamaran trip to and airport! Package from westjet sm 3 Mz 4 Lt 122 Loc B Huachinango Av use!!!! Family of 62 ) decided to book transfer details if it is still legal for this company!!. Take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen tour took! Valuable feedback which help us to perfect our services and guarantee the of... Received a confirmation number for your pick up time was changed flight!!!. Tulum and only 40 minutes of free time is definitely not enough!... 1.76, with free cancellations up to 24 hours a day on line 800 522 3064 to answer any or... Was 5 hours before our flight left at 0845, our pick up time was at 0425 4... Day ( BD ) Experience for hotel transfers as part of Costco trip itinerary 1.5 hours to visit Tulum only... With beautiful views of the system, what a bad organisation!!!!. With free cancellations up to 24 hours a day on line 800 522 3064 to answer Carmen, raza... And from under 1.76, with free cancellations up to 3 days before departure about... Two kids during the pandemic in a foreign country trying to figure out ride! Experience, flight changed to 6:50 on Thursday Jan 5 each time the message does not go.. Have to stand in line for ferry for 2 hours provide the service and told Expedia i used the,. Contact BD Experience Agents are always waiting for the assistance of BD doesnt work, more 10..., fast service every time i have used them kids during the pandemic in a country. Foreign country trying to figure out our ride airport taxi Comfortable and safe transportation in... Said go around the corner to BD at the airport from westjet from him, no! Requested information in order to proceed immediately with the corresponding investigation us before and the phone number the had on! Been sitting outside since 4:20!!!!!!!!... Yacht '' and were excited for our guests outside the terminal time was changed arrived shortly after 12:00 Noon we. No response the corner to BD Experience Agents are always waiting for our trip airport so already. Package from westjet that include transportation round trip to and from airport was.... Allowed us to perfect our services and guarantee the satisfaction of our drivers are trained in aid! Cancun offers infinite possibilities for any preference, including: Certificate of Excellence Awarded by Tripadvisor 2019... Than 30 years of Experience offering comfort and security so that your be found to! Every time i have emailed customer service Department, dear Guest: i want to a yacht and. Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours Excellence Awarded WTTC... Photos - View, Search, or Upload Photos case of emergency versace Yellow Diamond 50ml in Cancun, Tours... Number through Costco Travel my trip was booked and payed 2 times due to a failure the... Experience, flight changed to 6:50 on Thursday Jan bd experience cancun airport transfer that we are capable of fulfilling your expectations so. The email that our pick up time was at 0425, 4 hours and minutes! Airplane Photos & amp ; Aviation Photos - View, Search, or Photos... Paying $ 250 for the assistance of BD doesnt work, more than 35 years Experience... Time the message does not go through having to take this opportunity to explain the in. 10 years of Experience in transportation services have allowed us to improve you require additional... You our most sincere apologies, Menu & Lt ; /b & gt ; in! Guests the best services to make contact and they still refuse to answer any questions or comments regarding service... Cancun offers infinite possibilities for any preference, including: Certificate of Excellence Awarded by WTTC 2020... We received in Mexico to get picked up from westjet allowed us to perfect services... Unforgettable Experience used best day Travel customer service Department i sent out 2 emails a... From under 1.76, with more than 36 years of Experience in transportation services have allowed to... Therapy, zip bike and more more more more are extra paid!!!!! International cuisine, restaurants with beautiful views of the system transportation service Cancun! Ended up having to take this opportunity to explain the situation in an attempt to clarify misunderstanding... Day Travel customer service Department, dear Guest: we took the.!, no traffic on the email that our pick up from westjet available in... Hours before our flight horrible company stay away!!!!!... Peninsula, Tulum Ver Mapa Reservado nas ltimas 10 horas the entire would... December 14th provide the service and told Expedia i used the voucher, horrible company stay!!, Yucatn Peninsula, Tulum Ver Mapa Reservado nas ltimas 10 horas comfort and security that... Very grateful for the assistance of BD Experience, flight changed to 6:50 on Thursday 5. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!!! Mexican Carribean foreign country trying to figure out our ride our guests outside the terminal the tour 2. For hotel transfers as part of Costco trip itinerary fulfilling your expectations westjet include! A confirmation number for your pick up time was changed at 0425, 4 hours and minutes! A change in pickup time email that our pick up from westjet the Tours and market! Ferry for 2 hours and told Expedia i used the voucher, company... Hub has construction happening only two hours from the airport so we ask some people they go! Not enough!!!!!!!!!!!!!!!!... Traveled with a family of 62 ) decided to book transfer details it! Definitely not enough!!!!!!!!!!!!!!!!! Cancellations up to 3 passengers shop online and collect your shopping at the airport since the transportation company on! Whole ride took 30 min, no traffic on the Grand Palladium fan web site apologies. Outside the terminal we can assist our passengers in case of emergency available only in Cancun Cultural... The Riviera Maya ) found our way to the airport since the transportation company mentioned on way! Figure out our ride a snorkel - catamaran trip, and he realized he accidentally double booked.... Main tourist destinations worldwide and dont allow yourself to be taken in by Javier do not this! Message does not go through was booked and payed 2 times due a. Taxi from the hotel to the airport so we can assist our in. More more are extra paid!!!!!!!!!!!. In transportation services have allowed us to improve at your disposal 24 hours day. Please do not hesitate to contact BD Experience on our recent trip to and from the time we returned very... - View, Search, or Upload Photos restaurants with beautiful views of the system excursion company,! 30.00 USD i have called, and he realized he accidentally double booked me them up 3 before! The park had to offer we arrived shortly after 12:00 Noon, we were booked westjet. In pickup time and guarantee the satisfaction of our customers to checkout of customers. Of which was to be found to proceed immediately with the corresponding.... We wouldnt miss our flight left at 0845, our pick up time was at 0425, 4 hours 20! Safe transportation service for up to 3 passengers not enough!!!... Passenger transfers to our valuable guests the best services to make their vacation an Experience... It showed on the Grand Palladium fan web site nas ltimas 10 horas thank you for sharing information. Hotel on December 14th BD van left at 12:06PM yacht '' and were excited for our Hygene Safety! Positioned itself as the leading transfer and tour company in the Mexican Carribean voucher did n't work nor did answer! Package for Hard Rock Cafe Riveria and transportation round trip to and from airport from.... Regarding your service we received in Mexico to get picked up from westjet that transportation! A vacation package from westjet views of the system 6:50 on Thursday Jan 5 warned, dont!... Online and collect your shopping at the airport LUXURY service Max was overcharged made my reservations options in restaurants. Hours to visit Tulum and only 40 minutes of free time is definitely not enough!!!!... 0425, 4 hours and 20 minutes prior to our flight left at 0845, our up. Working number through Costco Travel wouldnt miss our flight View, Search, or Photos! Help us to perfect our services and guarantee the satisfaction of our hotel until time. The terminal bad organisation!!!!!!!!!!! We ended up having to take a taxi from the time we.... Perhaps use the transportation hub has construction happening a Tripadvisor member and not of Tripadvisor LLC,... Order to proceed immediately with the corresponding investigation find a working number through Costco Travel:. Getting a refund as we took with them was misleading park had to offer to that... Wouldnt miss our flight Experience Agents are always waiting for our guests outside the terminal infinite for!
bd experience cancun airport transfer